Frequently Asked Questions
Everything you need to know about shopping with VILLOID
How long does shipping take?
Standard delivery typically takes 2-5 business days within Norway and 5-10 business days for international orders, depending on your location and chosen shipping method.
What is your return policy?
We offer a 14-day return period from the day you receive your order. Items must be returned in their original condition with all tags attached to be eligible for a full refund.
Are your products authentic?
Yes, VILLOID is an authorized retailer for all brands we carry. We guarantee 100% authenticity on every item, sourced directly from the fashion houses and designers.
Which payment methods do you accept?
We accept major credit cards including Visa and Mastercard, as well as Klarna for flexible payment options and Vipps for our Norwegian customers.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.
Do I have to pay for return shipping?
Return shipping costs may apply depending on your location and the specific promotion at the time of purchase. Please refer to our Returns portal for detailed instructions and labels.